Save Triple Zero (000) for emergencies

In an emergency or life-threatening situation, you should always call Triple Zero (000) for an ambulance.  Every second counts in these situations and that’s why ambulance resources and Triple Zero (000) should be saved for emergencies.

Hospitals and the ambulance service are often extremely busy and the COVID-19 pandemic has increased pressure on these services. In these situations, if you are NOT experiencing an emergency, you may need to wait for longer.

We’re sure you’ll agree that the most urgent cases should be prioritised to ensure emergency ambulances are available for these patients. That’s why we ask you to consider other care options if your situation is not urgent.

We understand that people sometimes ring Triple Zero (000) when they don’t know where else to turn but there are a range of options available for non-life-threatening illnesses or injuries.

These include GPs, community-based medical services, out-of-hours medical centres, pharmacists or self-care at home, in addition to the services listed below.

To raise awareness of the need to save Triple Zero (000) for emergencies, SA Ambulance has created two short videos.


If you don’t have a regular GP or are unsure about the best approach, Health Direct is a useful resource to check symptoms, find a health service close to you or ask for advice by calling 1800 022 222. This is a 24-hour service.

Tele-health for children

The Child and Adolescent Virtual Urgent Care Service allows you to have a video-call with staff from the Women’s and Children’s Hospital to obtain medical assessments, health advice and referrals.

COVID-19 general concerns

Phone the COVID-19 Information Line on 1800 253 787.

COVID-positive and feeling really sick

Contact the COVID  Response Care Team on 1800 272 872.

Urgent Mental Health Care Centre

The Urgent Mental Health Care Centre offers an alternative to a hospital emergency department and provides support for urgent mental health needs. Located at 215 Grenfell Street, Adelaide. Open between 1:30 pm and 11 pm, including weekends and public holidays.