Always call Triple Zero (000) in an emergency.

It could save a life.

If someone is seriously injured or needs urgent medical help, call 000 and ask for an ambulance.

You should call 000 if a person experiences:

  • chest pain or tightness
  • difficulty breathing
  • sudden collapse or an unexplained fall
  • fits or seizures
  • uncontrollable bleeding
  • serious burns
  • unconsciousness
  • a fall from great height
  • injury from a car accident
  • serious assault
  • fits, allergic reactions or ongoing fever (in infants)

If you are providing first aid to someone in a medical emergency:

  • ask someone else to make the call to 000 if possible
  • call out for help if you are by yourself
  • if required, briefly leave the patient to make the call to 000 if no one else is available to help

For non-urgent or less serious conditions, you could visit a GP, pharmacist or call HealthDirect Australia on 1800 022 222 or visit

  • What happens when I call 000?
  • Helpful tips when calling 000
  • Tips to prepare for the arrival of an ambulance
  • How much will an ambulance cost?