Payments can be made 24/7, using our online or telephone payment facilities. Simply provide your membership or payment number (listed on the top right corner of your invoice) and follow the steps to complete your payment.

Alternatively, payments can be made using BPAY (telephone or internet banking) or in person at any Australia Post Billpay outlet.

Standard Ambulance Cover includes emergency ambulance attendance, treatment and transport within South Australia for permanent SA residents.

Standard Ambulance Cover Plus includes Australia-wide emergency ambulance services for permanent SA residents.

Ambulance Cover Extras specifically covers non-emergency ambulance transport.

Single Cover entitles Ambulance Cover benefits to an individual only.

Family Cover entitles Ambulance Cover benefits to a primary individual, their spouse or cohabiting partner, their children or legal dependents under the age of 18, and any children or legal dependents they may have between the ages of 18 and 25 who are full-time students and residing at home.

Both Single and Family Ambulance Cover is offered at a discounted rate to pensioners.

After careful consideration, SA Ambulance Service (SAAS) has made the decision to exit the personal alert system market and will close its Call Direct service on Sunday 30 June 2024 due to the shutdown of Telstra’s 3G Network’s that Call Direct relies on.

Call Direct clients and their nominated contact person(s) will be notified by post of the changes. Clients are encouraged to find an alternative personal alarm provider prior to the 3G Network shut down.

To ensure our clients are supported during this transition, our team is on standby to answer any questions:

Phone: 1800 512 213 (Monday to Friday, 9am to 4.30pm)

If you want to find how you can volunteer with us, please email SAASvolunteer@sa.gov.au

You could also talk to a volunteer ambulance officer or team leader in your local area. The application process includes completing an application form, attending an interview and medical assessment, and obtaining a police clearance.