Clinical Telephone Assessment can ensure patients are guided to the most appropriate care for their situation.

SA Ambulance Service receives hundreds of Triple Zero (000) calls each day, but fortunately not all calls are emergencies or life-threatening cases.

If the situation is not urgent, the call may be transferred to an experienced paramedic for a Clinical Telephone Assessment.

In a Clinical Telephone Assessment, a paramedic discusses the patient’s symptoms in detail over the phone to determine the best possible course of action for the patient.

Frequently Asked Questions

  • Why does SAAS provide Clinical Telephone Assessment?
  • How does this improve patient care?
  • What happens if the case is more urgent?