SAAS and the Freedom of Information Act

SA Ambulance Service (SAAS) is subject to the Freedom of Information Act 1991 (South Australia) (the Act) which provides for:

  • public access to official document and records and
  • the correction of public documents and records (in appropriate cases).
  • SA Ambulance Service is committed to the Act’s principles:
    • to promote openness in government
    • to facilitate more effective participation by members of the public
    • ensure information concerning the operations of government is readily available to members of the public and Members of Parliament.

Read The SA Ambulance Service Freedom Of Information Statement (PDF)

To make an application

Before you make a request please note:

  • As per the Act, applications must be made in writing to the agency that holds the document. You may elect to do this by writing to us, or by completing our application form (PDF).
  • Your request must specify that it is being made under the Act (the SA Ambulance Service application form will suffice).
  • The request must be accompanied by the application fee (some applicants are eligible for a fee waiver – please refer to the application form).
  • You must provide enough information to allow us to locate your document/s.
  • Specify an address in Australia where the documents are to be sent.

Download the SA Ambulance Service Freedom of Information application form (PDF)

Personal records

If you are applying for documents that relate to your personal affairs, you may be asked to provide proof of your identity.

If you are applying for records or documents that relate to the personal affairs of a third party, you will need to provide an authority for the release of their personal information.

Access to documents by Members of Parliament

A Member of the South Australian Parliament who applies for access to a document held by our agency is entitled to access the document without charge unless the work generated by the application involves fees and charges totalling more than $1,000.

Frequently Asked Questions

  • How much does a Freedom of Information application cost?
  • What if I have a concession card or can’t afford to pay?
  • How are requests for access to documents processed by SAAS?
  • How long will it take?

Public FOIs requested in the last 12 months

In accordance with the Department for Premier and Cabinet Circular PC045, SA Ambulance Service makes copies of previous, non-personal determinations available. If you would like a copy of a determination, please contact our office.

  • FOI-2021-00166: Statistics relating to patients experiencing delayed transfer of care of two or more hours, 01/01/2020 – 23/09/2021
  • FOI-2022-00174: Fines Enforcement and Recovery Unit, financial hardship, and consultancy reviews of SA Ambulance Service
  • FOI-2021-00205: Off stretcher times for ambulance emergency priority 1 and 2 patients, 01/01/2020 – 03/12/2021
  • FOI-2022-00168: SA Ambulance Service Code of Conduct
  • FOI-2023-00038: Transfer of care data, December 2022
  • FOI-2023-00033: Patients treated at home and subsequently transferred to hospital, 21/03/2022 – 06/02/2023
  • FOI-2023-00016: Ambulance call outs per month, 01/01/2018 – 19/01/2023
  • FOI-2023-00039: Ambulance performance data reporting, 21/03/2022 – 09/02/2023
  • FOI-2023-00063: Operational compensation claims, 23/02/2021 – 23/02/2023
  • FOI-2023-00059: Monthly response times, 21/03/2022 – 15/02/2023
  • FOI-2023-00067: Accredited Freedom of Information Officers
  • FOI-2023-00074: Transfer of care data, February 2023
  • FOI-2023-00085: Ambulance Employees’ Association monthly data pack, 21/03/2022 – 17/03/2023
  • FOI-2023-00108: Vaccination policies, 21/03/2022 – 12/04/2023
  • FOI-2023-00034: Documents relating to in-home ambulance services, 21/03/2022 – 06/02/2023
  • FOI-2023-00133: Ambulance Employees’ Association monthly data pack, 18/03/2023 – 09/05/2023
  • FOI-2023-00134: Transfer of care data, March & April 2023
  • FOI-2023-00098: List of vehicles, 16/03/2023 – 23/03/2023
  • FOI-2023-00037: Documents regarding ambulance response times, 21/03/2022 – 09/02/2023
  • FOI-2023-00164: Documents related to patient accounts
  • FOI-2023-00342: Response time statistics

Contact our Freedom of Information Office

SA Ambulance Service – Freedom of Information
GPO Box 3
South Australia 5001

Phone (08) 8274 0305