Call Direct closure on 30 June 2024

After careful consideration, SA Ambulance Service has made the decision to exit the personal alert system market and will close its Call Direct service on Sunday 30 June 2024. From this date, all Call Direct units and pendants will no longer work.

This falls in line with the announcement by Telstra, that it will shut down the 3G Wireless Network on 30 June 2024. The Call Direct system relies on the availability of 3G and is not compatible with 4G Networks.

Call Direct clients and their nominated contact person(s) will be notified by post of the changes. Clients are encouraged to find an alternative personal alarm provider prior to the 3G Network shut down.

SA Ambulance Service are not taking on any new Call Direct clients.

To ensure our clients are supported during this transition, our team is on standby to answer any questions:

Phone: 1800 512 213 (Monday to Friday, 9am to 4.30pm)

Email: HealthSAASCallDirect@sa.gov.au

More information is available on our Call Direct Factsheet and our Call Direct Easy Read information sheet.

Acquisition requests

The Call Direct product and client list is not available for acquisition. All requests from potential buyers will be refused.

Returning your unit

Following your membership cancellation, we will send you a pre-paid return envelope to return your Call Direct unit. Please follow these steps:

  1. Unplug the unit from the wall (black cord and plug).
  2. At the bottom of the unit, slide the ON/OFF switch to the OFF position.
  3. Place the unit (with antenna), the black plug, the cord, and the pendant(s) in the reply-paid envelope.
  4. Drop the bag at your nearest Australia Post box or post office.

Important dates

From 1 March 2024, our Call Direct support will change. Repairs will only be conducted during business hours. We will not reinstall your unit, pendant or key box if you move house. If you need to change your personal or medical condition details, you must call us on 1800 512 213.

On 30 May 2024, all Call Direct memberships will be cancelled and direct debits will cease.

Throughout June 2024, we will contact our Call Direct clients to decommission their unit and pendant. After this time the unit will no longer work.

On 30 June 2024, the 3G Network will shut down and Call Direct will not work.

From 1 July 2024, if you do not have a new medical alert provider, you must call Triple Zero (000) using a landline or mobile phone if there is an emergency.

Where can I get support?

SA Ambulance Service recommends contacting these organisations to assist you to select a new personal alert system provider.