Call Direct closure on 30 June 2024

After careful consideration, SA Ambulance Service (SAAS) has made the decision to exit the personal alert system market and will close its Call Direct service on Sunday 30 June 2024. From this date, all Call Direct units and pendants will no longer work.

This falls in line with the announcement by Telstra, that it will shut down the 3G Wireless Network on 30 June 2024. The Call Direct system relies on the availability of 3G and is not compatible with 4G Networks.

Call Direct clients and their nominated contact person(s) will be notified by post of the changes. Clients are encouraged to find an alternative personal alarm provider prior to the 3G Network shut down.

To ensure our clients are supported during this transition, our team is on standby to answer any questions:

Phone: 1800 512 213 (Monday to Friday, 9am to 4.30pm)


More information is available on our Call Direct Factsheet.

Acquisition requests

The Call Direct product and client list is not available for acquisition. All requests from potential buyers will be refused.

Where can I get support?

SA Ambulance Service recommends contacting these organisations to assist you to select a new personal alert system provider.