Call Direct – membership cancellation notice

Call Direct memberships were cancelled on Thursday 30 May 2024. We are working with remaining clients as they switch to their new alert provider.

Call Direct clients and their nominated contact person(s) have been notified by post of the changes.

If you have any questions please get in touch:

Phone: 1800 512 213 (Monday to Friday, 9am to 4.30pm)


More information is available on our Call Direct Factsheet and our Call Direct Easy Read information sheet.

Important dates

On 30 May 2024, all Call Direct memberships will be cancelled, and invoices and direct debits will cease. We will contact our Call Direct clients to deactivate their unit and pendant. If you do not have a new medical alert provider, you must call Triple Zero (000) using a landline or mobile phone if there is an emergency.

Returning your unit

Following your membership cancellation, please follow these steps:

  1. Unplug the unit from the wall (black cord and plug).
  2. At the bottom of the unit, slide the ON/OFF switch to the OFF position.
  3. Place the unit (with antenna), the black plug, the cord, and the pendant(s) in the reply-paid envelope.
  4. Drop the bag at your nearest Australia Post box or post office.

On 30 June 2024, Call Direct will shut down.

Where can I get support?

SA Ambulance Service recommends contacting these organisations to assist you to select a new personal alert system provider.