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Call Direct – membership cancellation notice

Call Direct memberships will be cancelled on Thursday 30 May 2024.

The Telstra 3G Network will shut down on 30 June 2024. Our Call Direct product needs 3G to work, so units and pendants will not work after this date. SA Ambulance Service recommends clients switch to a new medical alert provider.

Call Direct clients and their nominated contact person(s) will be notified by post of the changes.

Our team is on standby to answer any questions:

Phone: 1800 512 213 (Monday to Friday, 9am to 4.30pm)

Email: HealthSAASCallDirect@sa.gov.au

More information is available on our Call Direct Factsheet and our Call Direct Easy Read information sheet.

Important dates

From 1 March 2024, our Call Direct support will change. Repairs will only be conducted during business hours. We will not reinstall your unit, pendant or key box if you move house. If you need to change your personal or medical condition details, you must call us on 1800 512 213.

On 30 May 2024, all Call Direct memberships will be cancelled, and invoices and direct debits will cease. We will contact our Call Direct clients to deactivate their unit and pendant. If you do not have a new medical alert provider, you must call Triple Zero (000) using a landline or mobile phone if there is an emergency.

Returning your unit

Following your membership cancellation, please follow these steps:

  1. Unplug the unit from the wall (black cord and plug).
  2. At the bottom of the unit, slide the ON/OFF switch to the OFF position.
  3. Place the unit (with antenna), the black plug, the cord, and the pendant(s) in the reply-paid envelope.
  4. Drop the bag at your nearest Australia Post box or post office.

On 30 June 2024, the 3G Network and Call Direct will shut down.

Where can I get support?

SA Ambulance Service recommends contacting these organisations to assist you to select a new personal alert system provider.