At SAAS, we really do put our patients first, and to do that,

we need to involve all communities in South Australia in the decisions that affect our services.

Consumer and Community Engagement

If you live or work in South Australia, we want to hear from you. We’re keen to hear from as many different people as possible.

Through engaging with our consumers and the public, we aim to evolve our services to meet the diverse needs of all South Australians and create a responsive, flexible, world-class and sustainable ambulance service into the future.

There are many ways in which you can get involved with us:
  • Keep in touch and stay involved: Our Consumer Network is our way of keeping you informed. We send out a monthly newsletter with updates on how you can get involved, have your say and how your feedback has made a difference. You will also be invited to participate in focus groups and surveys.
  • Getting more involved: Join our Consumer and Community Advisory Committee so you can work collaboratively with us as we develop services.
  • Have your say: When we are planning or proposing a change to services, we want your involvement. Engagements and consultations are the methods we use to find out what people think and can involve a number of different activities. You can see our current and previous engagements and consultations, including surveys, here. You can also tell us about your recent experiences with comments, concerns, compliments and complaints. Contact us.
  • Social media and our customer service centre: You can give us feedback on healthcare services, engagements and consultations or just have a chat through our social media accounts.

Want an ambulance to visit your community group?

We can visit schools, kindergartens and community groups to help demystify emergency ambulance care. Our visits are a great way to get up close to an ambulance, meet ambulance crews and see some of the equipment that is used in a medical emergency.

Learn More About Community Visits

Commendations, compliments and complaints

Every year we get hundreds of commendations or thankyous from members of the public – they recognise outstanding service, compassionate care or empathy, understanding and sometimes bravery.

If you have received excellent care from our ambulance crews, please let us know, so we can pass the feedback on to our hardworking staff and volunteers. Every positive comment helps and we acknowledge commendations regularly. We even acknowledge the person with the most commendations each year at our SAAS Excellence Awards by presenting them with our SAAS Legend Award.

To submit a compliment or complaint, please fill in the enquiry form on our contact page.

Community Requests

If you would like to arrange us to visit your group in the community, to demystify some of the issues around calling for an ambulance, please submit your request using the Community Event Request Form.

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Consumer and Community Advisory Committee

Our Consumer and Community Advisory Committee provides the SAAS Executive Management Team with advice from a consumer perspective regarding services and needs, and helps us to develop appropriate mechanisms for consumer input and subsequent service innovation.

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Consumer Network

Our consumer network is a fantastic way to keep up with changes, have your say and help us deliver a diverse and inclusive ambulance service for all South Australians.

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Engagements and Consultations

We actively encourage patients, consumers and community organisations to take part in and contribute to our work. Find out more about out current and previous engagements and consultations, including surveys.

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