Clinical Telephone Assessment

Hospital emergency departments are not always the best place for people with less serious conditions.

Clinical Telephone Assessment can arrange more appropriate care including treatment by the patient’s own doctor, a Priority Care Centre, specialised services for older patients or the My Home Hospital service.

Clinical Telephone Assessment also leaves more ambulances available for urgent cases by providing other options for less-serious cases.

A Clinical Telephone Assessment can provide:

• A detailed clinical assessment sooner than if the caller waited for an ambulance
• A wider range of care options to provide the most appropriate care for the patient’s circumstances

Urgent or life-threatening situations will always receive an emergency ambulance response.

And in some cases, Clinical Telephone Assessment can identify that the patient’s condition is more serious than they realise, allowing an ambulance to be dispatched with priority.