In South Australia, ambulance services are not free or covered by Medicare.
South Australia operates a user-pays ambulance service, meaning treatment and transport costs are charged to the patient receiving care.
If you are not a South Australian Ambulance Cover member or hold other health cover (with included ambulance cover benefits), you will need to pay for the treatment and transport provided to you by SA Ambulance Service.
Current SA Ambulance Service fees and charges
SA Ambulance Service will invoice and recover fees for ambulance services for treatment and/or transport of persons except where:
- The person holds a valid and current Ambulance Cover membership*
- The service is for the initial attendance at a motor vehicle accident ^
- Payment for the invoice is the responsibility of another party and such party has acknowledged responsibility for payment of the invoice.
| Incident response type | Call out fee | Cost per Km |
|---|---|---|
| Retrievals Fee for Compensable Patients | $4099.00 | N/A |
| Emergency* | $1171.00 | $6.70 |
| Non-Emergency* | $262.00 | $6.70 |
| Treat, no transport (Treatment at scene, no ambulance transport required)^ |
$262.00 | N/A |
*Incident response is determined by the Emergency Operations Centre at the time of call out. Cases are charged at the Emergency and Non-Emergency service fee as gazetted by the South Australian Minister of Health.
SA Pension Concession Card holders:
If you were the holder of a valid SA Pension Concession card at the time of the ambulance service, you may be eligible for concession of the gazetted fees. Please refer to your Ambulance Account Tax invoice for further information regarding these fees.
How to pay
Pay my bill online
Pay my bill onlinePay your ambulance bill instantly by credit or debit card using our secure online billing facility. Simply enter your invoice account number and follow the prompts.
Pay my bill with BPAY
If your bank provides online banking facilities, you can pay your SA Ambulance invoice using BPAY – like many other bills. Your SA Ambulance invoice will contain a BPAY reference number and biller code. Refer to your bill to obtain your BPAY payment details.
Pay by phone (BPoint)
You can pay your SA Ambulance bill calling our Bpoint telelphone payment facility, which is available 24/7. Simply call 1300 276 468. When prompted, enter our biller code and reference number (as listed on your invoice) when prompted, and provide your credit card details. You will be provided with a reference number to confirm payment is successful.
Pay in person
You can pay your bill in person at any Australia Post (post office), National Pharmacy Chemist outlet, or at SA Ambulance Headquarters. Simply present your SA Ambulance invoice, and pay using Eftpos or cash.
Find your nearest Australia Post outlet or National Pharmacies store or visit SA Ambulance Service (Head Office) – 205 Greenhill Road, Eastwood, South Australia.