When to seek additional help
Please seek additional help if distressing feelings persist or you’re experiencing continued anxiety or low mood, feelings of hopelessness or overwhelm, nightmares or flashbacks.
This information is provided for GoodSAM responders who have helped someone in a cardiac emergency.
Firstly, thank you for your courage and compassion in responding to an emergency.
Responding in these circumstances can have an emotional impact and it’s normal to feel overwhelmed or unsettled afterwards – especially if the person didn’t survive.
This page is intended to help you understand what you’re feeling, how to look after your wellbeing, and where to find support.
It’s important to recognise that you made a positive difference in accepting the GoodSAM alert, providing emergency aid and increasing the person’s chance of survival.
Even without a positive outcome, your presence and assistance would have provided comfort to the family and any bystanders.
Unfortunately, many people don’t survive a cardiac emergency, and this can be distressing for people – like you – who have tried to help.
After an event like this, you may experience:
These are all normal reactions and for most people they will pass with time and support.
At the bottom of this page, there are links to resources with more advice about self-care in this situation.
Please seek additional help if distressing feelings persist or you’re experiencing continued anxiety or low mood, feelings of hopelessness or overwhelm, nightmares or flashbacks.
Your GP – Your doctor can help with access to mental health services
If you’re feeling suicidal or very distressed, please seek immediate help by calling one of the helplines below.
Lifeline – 24/7 support. Phone 13 11 14 www.lifeline.org.au
Beyond Blue – Mental health support. Phone 1300 22 4636 www.beyondblue.org.au
Medicare Mental Health – Phone 1800 595 212 www.medicarementalhealth.gov.au
Your GoodSAM response was a brave and selfless act. Taking care of yourself now is just as important.