Statewide care service to give health system a boost

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A new statewide virtual care service is being established to improve access to healthcare across the state.

The $10 million service at the Tonsley Innovation District will provide clinicians with visibility of capacity across the whole health network to streamline and coordinate the most appropriate response and pathway for patients.

As part of the service, a statewide Care and Coordination Centre will be established to provide better oversight and support the coordination of bed flow across the health system, as well as better visibility of alternative care pathways that are available to ambulance patients.

A Virtual Emergency Medicine Service (VEM) will also provide a statewide point of contact for clinicians seeking virtual care services, providing access to emergency physical consultations and other clinical support while ambulance crews are on scene with a patient.

The service will begin in early December, providing the added benefit of supporting the state’s COVID-19 response as the borders open.

The VEM service will provide SAAS staff with an immediate and direct connection to a blended clinical team including emergency physicians, paramedics, general medicine, general practice, pharmacy and nursing clinicians to support patient care and navigation at the scene.

The virtual support will add to the clinical expertise of SA Ambulance Service staff and will support in-the-field assessment of, and coordinated access to, alternative pathways inside and outside a hospital ED.