Emergency Medical Dispatch Support Officers (EMDSOs) answer emergency Triple zero (000) telephone calls as well as non-emergency bookings for ambulance attendance.
EMDSOs assess a patient’s condition over the phone based on the information provided and give step-by-step instructions so that the management of the patient can begin immediately.
When joining the team, SAAS provides all training in the completion of HLT31020 – Certificate III in Ambulance Communications (call taking) to equip EMDSOs with valuable life-saving skills.
To be successful in this role, you must enjoy assisting and helping others during periods of high stress and anxiety and be willing to use your highly developed problem-solving skills to help guide a person over the phone and determine the most appropriate pathway.
SA Ambulance Service is a Registered Training Organisation (RTO 0264).