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852850 – Emergency Medical Dispatch Support Officer – Pool (Multiple positions)

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Emergency Medical Dispatch Support Officer (EMDSO) - Triple Zero (000) Emergency Call Takers

Emergency Medical Dispatch Support Officers (EMDSOs) answer Triple Zero (000) emergency calls as well as non-emergency bookings for ambulance attendance.

EMDSOs assess a patient’s condition over the phone based on the information provided and give step-by-step instructions so that the management of the patient can begin immediately.

When joining the team, SAAS provides all training in the completion of HLT31020 – Certificate III in Ambulance Communications (Call-taking) to equip EMDSOs with valuable life-saving skills.

To be successful in this role, you must enjoy assisting and helping others during periods of high stress and anxiety and be willing to use your highly developed problem-solving skills to help guide a person over the phone and determine the most appropriate pathway.

SA Ambulance Service is a Registered Training Organisation (RTO 0264).


Our processes are separated into two separate stages as follows:

Stage 1 – Will likely include

  1. Initial review and shortlisting of your application
  2. Undertaking any relevant assessments and tests
  3. Initial telephone screening interview
  4. We may follow up and seek referee reports

Stage 2 – Will likely include

  1. Undertake a formal interview for the position
  2. Undertake any additional selection activities (as determined by the panel)
  3. Complete any pre-employment checks

To achieve this, you need to have the following skills and attributes:

  • Problem solve quickly and effectively, often within limited timeframes
  • Clearly and accurately provide instructions to callers over the telephone in a calm and firm manner
  • Ability to follow strict protocols and procedures during periods of high stress
  • Ability to quickly calm and diffuse anxious callers to enable an effective determination of the problem
  • Be a good team player
  • Be able to work in environments of high stress
  • Be able to identify your own stress and know how to manage this

In this role, you will work on a roster basis, working 12-hour shifts, on a 4-day rotating roster, which will include nights, weekends and Public Holidays.

In return you will enjoy:

  • Being part of a strong team culture supporting South Australians who are in need of help
  • Participating in an eight week intensive training program to enable you to be confident and “job ready” followed by ongoing support of your team, educators and your manager
  • Support to develop your career within SAAS
  • Additional leave entitlements, which you can use to manage your lifestyle and commitments

Information Session

To find out more about these roles, we encourage you to review our Information Session presentation (PDF). This presentation is designed to give you a better understanding of the role, as well as take you through the steps of the recruitment and selection process.

Information Session Presentation (PDF)

“One of the really extraordinary things about this role is being given the opportunity to assist people and provide first aid instructions, until the ambulance arrives. It's so special to be a calming and reassuring voice to individuals during their time of need. ”

Alex, Emergency Medical Dispatch Support Officer